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COUNTERFEIT WARNING

ATTENTION ! BEWARE OF COUNTERFEITS !

FIGHT AGAINST COUNTERFEIT EOP21 PRODUCTS !

We are the legal owner and producer of genuine EOP21 toner and developer products since 1985.

We are aware that counterfeit products are prevalent and sold in many major cities. These counterfeits are being produced and distributed by unscrupulous companies that are trying to take advantage of EOP21 products’ Quality. It has also come to our attention that certain companies have even taken the liberty to name us their ‘business partner’ on their websites. DO NOT be tricked by and purchase or use any products from these counterfeiters! 

EDUCATE AND PROTECT OUR CUSTOMERS AND CONSUMERS

Counterfeits are extremely detrimental to the Aftermarket Imaging Industry. We aim to assist and protect our customers and users against such illegal activities.

The 3 LOSSES - EOP21, CUSTOMERS AND CONSUMERS

- EOP21 lose revenue and brand loyalty.

- Our CUSTOMERS (Distributors/Dealers/Resellers) lose because they must compete with these counterfeit products on low prices.

- Our CONSUMERS (Users) lose because they do not get what they pay for and end up incurring more costs on maintenance and undesirable print results. Thus lose faith on aftermarket products.

How to detect counterfeit and check suspicious product

Due to technology availability and advancement to many counterfeiters, it can be difficult to distinguish counterfeits from genuine EOP21 products. But most of these are of low quality with no consistency in performance.


To fight against counterfeits and to protect your business and yourself, we encourage you to take note our 5P's: 


Person: Purchase your EOP21 products from one of our authorized distributors, dealers is highly encouraged. This is the one best thing you can do to be sure you are buying genuine product.

Price: If your purchase price of the product is somehow lower than market price or looks like a deal that is too good to be true, the product may not be original EOP21. We advise you to be very careful with these situations.

  

Place: Be cautious if the manner or place of the offer is different from the normal process of business or consumer transactions or in a country/city without EOP21 appointed distributor(s).

 

Packaging: Be observant for any deviation in color, materials quality, spelling errors in the packaging. Some counterfeiters print the OEM logo on their packaging. EOP21 NEVER prints any OEM logo on our all packaging.

 

Performance: If you notice any significant variation in the performance of the product from previous experience or obvious defects in quality such as odor or leakage, the product may not be genuine.

 

OUR ACTION

The manufacturing and selling, distributing of counterfeit products infringe and violate our EOP21 intellectual property rights, registered trademarks, and packaging. EOP21 reserves the right to take appropriate legal action against such parties.

WHAT YOU CAN DO 

If you have doubts on whether or not your products are authentic, EOP21 is here to help you.

Online Feedback Form Submission

Please fill up and submit this Feedback Form to us.
You may indicate the product involved, country, place and alleged violator, etc.
Note: Your identity and contact information will remain confidential unless you indicate that you are not willing to be contacted by us.

Direct E-mail

You may e-mail us of the suspicious product to [email protected].
Please remember to attach any images, or supporting documents (if any).

Physical Product Submission

You may also mail the product for authentication along with your contact information to:

EOP21 PTE LTD
7030 Ang Mo Kio Avenue 5
#04-13 [email protected]
SINGAPORE 569880

Note: The product submitted cannot be returned.

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Some Examples of EOP21 Counterfeits



DISCLAIMER OF PATENT RIGHT

All manufacturer brand names, logos and trademarks (such as Canon, HP, Konica Minolta, Kyocera Mita, Ricoh, Sharp, Xerox,Toshiba, etc) are the property of their respective holders and while we make reference to brand name toner merchandise and parts, we are in no way endorsed by or associated with these companies. Any use of a brand name or model designation for a non-OEM consumables & parts is made solely for purposes of demonstrating compatibility.

All above Trademarks belong to Individual OEM Maker & its subsidiaries which is not in any way affiliated with our products. These products are not sourced from or endorsed by the Individual OEM Maker


© 2017 EOP21 PTE LTD. All rights reserved.